ISO 9001:2015 Certification – As part of the initiative implemented to make public services more efficient and citizen-friendly, the Grama Panchayat was awarded the ISO 9001:2015 Certification.
ISO 9001:2015 Certification
The Grama Panchayat has been awarded the internationally recognized ISO 9001:2015 Certification for ensuring quality standards in public service delivery. This recognition was received as part of a project implemented through the Kerala Institute of Local Administration (KILA) to make the services of Local Self-Government Institutions more efficient, transparent, and citizen-friendly.
Benefits of the Certification
- Improved and faster service delivery.
- Greater accuracy and efficiency in file processing and movement.
- Timely response to applications and public requests.
- Enhanced transparency and accountability in citizen services.
- Faster access to information through a digital record management system.
- Comprehensive citizen surveys.
